The reason I'm surprised at this is because I've never seen a company give you such good service with little to no information.

The back story is that I may or may not have threw my 3.0 at a wall about 4 months ago, which may or may not have broken the left click. I wanted to try the Razer Salmosa, so I bought that.

I had the 3.0 for about a year and a few months. After using the Salmosa for about 3 months, I found the way it was shaped was putting a lot of pressure on my palm, due to the way I hold it. I could play for hours on my 3.0 and be fine, but the Salmosa was giving me some pain. Nothing against the Razer mouse, unfortunately it was just the shape.

So I decided to go back to the 3.0, but seeing how money was tight, and the 3.0 is roughly $45, I slowly forgot about it, until recently.

I saw a thread here about mice, and someone had linked to a gotfrag thread about someone saying they couldn't get a replacement 3.0, because they were no longer manufacturing them. I went to the Microsoft site, looked around for warranty information, and couldn't find a single thing. I kept reading, and found a link to this thread.

http://gottadeal.com/forums/showthread.php?t=8933

So I gave them a call, and the guy who helped me was extremely friendly. I had told him that the mouse was 6 months old, and that the left click no longer worked. He said he was happy to help me. He took my name, address, phone number, and asked me for the number on the bottom of my 3.0. I was expecting to send in a receipt, or the old mouse, or something, but at that point he told me my 3.0 was going to be mailed to me in 2 weeks.

Today (6 business days since I phoned them) I got it in the mail.

http://img269.imageshack.us/i/hpim0516t.jpg/
http://img406.imageshack.us/i/hpim0517.jpg/
http://img199.imageshack.us/i/hpim0521.jpg/
http://img188.imageshack.us/i/hpim0523d.jpg/
http://img188.imageshack.us/i/hpim0525.jpg/

(Salmosa, old 3.0, new 3.0)

Notice reviews from Gotfrag are on the front also.

I'm going to see if it's changed at all since the last one, but overall I've got to say that Microsoft's service was fucking amazing. I'd imagine any other company would of asked me for some bullshit receipt, or send the old one back, but not good ol' Microsoft!

Although I had paid for one over a year ago, I still got a brand new one for free. I'm just more or less shocked at how easy this was. I'd expect for them see proof of payment, see that the mouse was broken, or anything else.

Just wanted to show everyone else how I got the mouse, so maybe if they have a broken one, or need a new one, they know what to do.